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Return Policy

The customer is informed about the availability of the products through similar verbal indications. The online store includes products available and products marked "sold out". Also, the various product offers displayed in the online store are always valid while stocks last.

All customers are required to unpack and check the items and notify the company accordingly, in case of cosmetic defects within 14 days. After the end of 14 days, it is considered that the items were received in perfect condition.

The customer has the right to withdraw without reason from the concluded sales contract within fourteen (14) calendar days from the date of receipt of the product. In order to comply with the withdrawal period, the customer must inform the COMPANY in writing or by telephone upon receipt of the product. The customer is obliged to return the product no later than within fourteen (14) calendar days from the day of receipt.

The product must be in its original condition, unused, packaging intact (closed) and including the original contents. The direct cost of returning the products will be borne by the customer.

 

Returns of products at the charge of the COMPANY

Products can be returned at a charge to the COMPANY in all cases in which the order is executed incorrectly, i.e. in case of delivery of an item other than what was ordered by type or quantity, or in the event that upon delivery the item has a damaged package, completely or for the most part, or in the event that the item is found to be defective. In this case, the customer must either not accept the receipt of the product in the first place, or request its return, after consultation with the COMPANY.

Products must be returned in the condition received by the customer. In the event that they are not returned, within the time agreed after the consultation with the COMPANY, then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Address, etc.) and its complete packaging. The return of the products at the charge of the COMPANY will be carried out by the COMPANY's personnel and means of transport or via courier.

In the event of a return of the products, and provided that the products have been previously received and checked by the COMPANY, the refund to the customer will be made by canceling the credit card charge, which will be done by the COMPANY. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.



Returns of products, which are considered defective on delivery (DOA) at the expense of the COMPANY.

In the event that any product/s is/are considered defective upon delivery (DOA), the return thereof/they will be made at the charge of the COMPANY. In this case, the return of the defective product(s) can be done either by sending it/them, the COMPANY bearing the costs of receiving it, by means of its absolute choice and after consultation between the customer himself and the staff of the COMPANY's Online Store.

Returns of products deemed defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer for mobile phones, and within fourteen (14) calendar days of delivery to the customer for the remaining product categories.

At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In the case of white appliances (i.e. refrigerators, electric cookers, washing machines, etc.) and air conditioners, a visit by the technician of the supplier company's authorized workshop and a written certificate of the diagnosis of the appliance's damage is required, so that it is considered that the product was defective on delivery (DOA).

In case of return of the products (DOA), and on the condition that they have previously been received and checked by the COMPANY, the refund to the customer, with cancellation of the charge to the customer's credit card, which will be done by the COMPANY .

If the customer has purchased a product that has been considered defective on delivery (DOA), and has the right to return it at the charge of the COMPANY, as specifically defined above, then he may return to the COMPANY, and the additional products of this type (for example, if a suitcase is considered defective upon delivery, the customer has the option to return the support base or the pillow that was purchased with the said suitcase).

 

Defects – lack of contracted properties

The provisions of the civil code apply to dealing with defects or lack of agreed properties in the sold items. For a property to be considered contracted, it must be certified as such in writing by both parties.

Safe products - Warranty terms

The products made available by the COMPANY are durable products that carry all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for easy-to-use products) and a guarantee of good operation of a reasonable duration.

The warranty of the product has a duration according to the manufacturer from the date of its purchase and allows the free restoration of the problem or its repair, as long as the following conditions are met:

  • Proof of product purchase must be present.
  • The fixed data of the product (Serial No.) should not have been altered, if any
  • The type of damage is included on the manufacturer's warranty form
 
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