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Return Policy

With the exception of any goods which have been personalised at the Customer’s request, goods which are sold via the Web Site may be exchanged or refunded under the terms and conditions of this Agreement and subject to the applicable law of this Agreement.

The Customer’s retraction of his/her Order shall only be taken into consideration provided that the goods for which the Customer is requesting reimbursement from the Vendor have been returned to the Vendor within 10 (ten) days. Should this be the case, the Vendor shall reimburse the Customer by any means and notably bycrediting the bank account used by the Customer upon placing the Order, as soon as possible and no later than 30 days following the date on which the right of retraction has been exercised with the Vendor

The Vendor shall reimburse to the Customer the total amount paid including the price paid including the price of the goods which are subject to the retraction, as well as the delivery costs of the goods ordered by the Customer, calculated on the basis of the value of the goods which are subject to the retraction .

When any goods are covered by a specific warranty, the deadline and terms of the warranty are set out in the description of the goods involved. A Customer wishing to return goods to the Vendor must contact the Vendor by sending an e-mail to or by calling +30 28210 74730 (Monday to Saturday, 9:00am to 15:00pm and also Tuesday, Thursday, Friday 18:00 to 21:00). The Vendor shall thereupon provide the Customer with a returns authorisation number for the goods.

Any goods returned by the Customer to the Vendor must have been purchased by the Customer on the Web Site and must have been delivered to the Customer; they must be returned in their original condition (including packaging, accessories and original inserts), and must be accompanied by the Returns Note appended to the Delivery Note of the goods, to provide proof of purchase of the goods from the Web Site and proof of the date on which the goods were bought; the enclosed documentation must also feature the returns authorisation number which the Vendor provided to the Customer. Any goods which are returned to the Vendor by the Customer must be sent to:

CHANIA, 731 31

Goods which are returned to the Vendor shall transit under the Customer’s own responsibility. Should the Customer not use such a transport operator, and should the package sent by the Customer not reach the Vendor, the Customer shall be unable to hold the transport operator to account in order to locate the package containing the goods being returned to the Vendor.

The shipping costs of the goods being returned to the Vendor shall be borne by the Customer. However, in case of an anomaly of the goods relating to their description in the Order form or in case of an error committed by the Vendor in respect of the goods delivered to the Customer relating to the goods which were ordered by the latter, the costs of returning the goods shall be reimbursed by the Vendor based on the “2nd class” or “standard” postal service rate applicable in the Customer’s country of residence.

Upon receipt of the package containing the goods being returned by the Customer, the Vendor shall check that the goods being returned are compliant as well as the reason for the return. Should the goods being returned not qualify for an exchange or reimbursement, the Vendor shall refuse to accept their return and the goods shall be made available to the Customer for collection at the Vendor’s warehouses, or may be sent back to the Customer at the latter’s request and expense, within three months of being received by the Vendor.

Subject to the applicable statutory warranties, should the Customer fail to abide by the terms of this article, the Customer shall be barred from making any claims in connection with any visible defects in the goods which were delivered by the Vendor. The goods shall thereupon be deemed to be exempt from any visible defects.